Job Overview:
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What you’ll do:
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Dispose of waste accordingly
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Restock and maintain trolley on daily basis
- Be environmentally aware
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Vacuum rooms and corridors
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Assist other departments wherever necessary and maintain good working relationships
- Manage guest requests in a timely and efficient manner
- Undertake regular deep cleaning tasks
- Clean guest bedrooms and bathrooms
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
What you’ll have:
- Ability to work on their own or in teams
- Flexible and reliable
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Positive attitude
- Hotel experience
- Experience in a similar position
- Good communication skills