Job Overview:
As a Group Housing Coordinator, you will be responsible for coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Prepare and review written documents accurately and completely.
- Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
- Perform other reasonable job duties as requested.
- Utilize the internal reservation system to manage reservation inventory.
- Provide and maintain sincere, courteous, and knowledgeable service to all guests and team members.
- Answer telephones using appropriate etiquette.
- Be proficient in all areas of reservations and general operations of the hotel.
- Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
- Read and visually verify information in a variety of formats.
What you’ll have:
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Leadership – We’re leaders in our industry and in our communities.