Job Overview:
As a C&E Events Relations Manager, you will be responsible for managing all Conference and Events floor operations to deliver an excellent Guest and Member experience. A C&E Events Relations Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met.
What you’ll do:
- Awareness of trends and propose ideas to build the range and quality of Conference and Events
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the Front Office team
- Ensure compliance of brand standards
- Assist other departments wherever necessary
- Ensure that training is carried out on an ongoing basis
- Maintain exceptional levels of customer service
- Manage staff performance issues in compliance with company policies and procedures
- Ensure staffing levels cover business demands
- Optimise sales and contain costs, identifying any areas for action
- Manage all Conference and Events floor operations
What you’ll have:
- Passion for delivering exceptional levels of guest service
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
- Strong knowledge of hotel/leisure/service sector
- Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty