Job Overview:
As the Associate, Technology Field Services Hotel Manager, you will provide technical and telecommunications leadership to the properties within the cluster. Your leadership will include effectively communicating, managing, and delivering systems and procedures that work within Corporate and Brand IT and Telecom standards. You will run project plans and deliver the implementation and upgrades of major projects that are completed on time and within scope. You will also support hotels within your cluster with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. In addition to this, you will support the troubleshooting of problem areas in a timely and accurate fashion, providing end-user training and assistance.
What you’ll do:
- Run and monitor PBX system performance to assure reliable and uninterrupted operation of hotel telephone communications.
- Coordinate monthly company cell phone usage and equipment, ensuring that the most efficient plans available are used.
- Test and evaluate hardware and software to figure out efficiency, reliability, and compatibility with existing systems.
- Administrate hotel systems including supporting the hotel IDM Administrator. You will assist with registration as needed.
- Perform preventative maintenance and minor equipment repairs while facilitating correction of PBX alarm conditions.
- This includes evaluating systems to ensure hotels align with corporate standards
- Direct, set up, maintain and monitor property servers including back-ups, property LAN performance, telecom systems, and workstations.
- Set up and maintain computer software and hardware for Team Members.
- Deliver training to new users, relocating existing users with telephone extensions, calling features, voicemail, and access codes.
- Watch and solve problems related to the entire communications system to resolve if the problem is telephone hardware or cable.
- Maintain accurate controls to make sure that all hotels meet SOX, PCI, and PABP security requirements.
What you’ll have:
- Five (5+) years in Technology
- Bachelor’s Degree, or Associate’s Degree plus six (6+) years of Technology related experience, or High School Degree/GED plus twelve (12+) years of Technology related experience
- Two (2) years of professional work experience in Technology or a related field
- MCSA, MCTS, or MCITP for Windows Server
- Cisco or Microsoft certifications
- Experience administering networks in a Windows Server/Workstation environment, preferably in an environment with more than 50 nodes and 2 or more domains (Applicable Microsoft certifications: