Job Overview:
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Retrieve and transport guest luggage
- Organize and store luggage, as needed, according to guidelines
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Inspect guest rooms and acquaint guests with these rooms and their features
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Greet and escort arriving and departing guests to and from their accommodations
What you’ll have:
- Integrity – We do the right thing, all the time.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Teamwork – We’re team players in everything we do.
- Now – We operate with a sense of urgency and discipline
- Ownership – We’re the owners of our actions and decisions.
- Leadership – We’re leaders in our industry and in our communities.