Job Overview:
A Sales Manager pro-actively sources new business for the hotel from the UK, developing relationships with agents and direct clients to keep the hotel a leader in the marketplace.
What you’ll do:
- Develop customer accounts and travel nationally to develop relationships as required to drive business
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Working alongside the on-site groups, conference and events team to ensure the customer journey from enquiry handling through to completion is seamless
- Attend Sales events, as required
- Answer customer queries in a prompt and professional manner
- Managing relationships with unmanaged conference agents
- Develop solid relationships with the Hilton Worldwide Sales teams
- Work within current business strategies and recognising potential opportunities
- Host client FAM trips at the hotel
- Maintain and up to date knowledge of national businesses and develop relationship to drive share in all segments, ie MICE, group, corporate and transient. This position will have a large focus on MICE.
- Generating 8 face to face sales appointments per week
- Negotiate room rates/packages with corporate clients and prepare contracts accordingly
What you’ll have:
- Flexibility to respond to a range of different work situations
- Positive attitude and good communication skills
- A full UK driving licence is required for this role
- Comprehensive knowledge of working with UK MICE Agents, association and experience in conducting hotel presentations
- Excellent grooming standards
- Passion for sales and achieving targets
- Ability to work under pressure and under own initiative
- Commitment to delivering a high level of customer service
- Experience in a UK based hotel sales manager role with a proven track record to close a sale
- Experience in a field-based sales role would be advantageous
- Passion for sales and for achieving targets and objectives