Job Overview:
As a Conference and Events Manager, you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met.
What you’ll do:
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Manage all Conference and Banqueting operations
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
- Ensure compliance of brand standards
- Maintain exceptional levels of customer service
- Evaluate guest satisfaction levels with a focus on continuous improvement
What you’ll have:
- Exceptional leadership skills to create a winning team
- Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
- Passion for delivering exceptional levels of guest service
- Strong knowledge of hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills