Job Overview:
The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
Hilton was voted #2 Great places to work in 2022. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
What you’ll do:
- Welcome guests in a polite and friendly manner
- Plan, organise and control the daily operations
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Comply with hotel security, fire regulations and all health and safety legislation
- Be environmentally aware
- Communicate and delegate in line with daily function sheets
- Follow cash handling procedures
- Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
- Assist Conference and Events Manager with training and developing the team
- Represent needs of the team
- Comply with local licensing laws
- Assist with annual and mid-year appraisals with team members under your responsibility
- Supervise Conference and Events operations
- Ensure cleanliness of work areas
- Assist other departments wherever necessary and maintain good working relationships
- Assist Food and Beverage with achieving financial targets
What you’ll have:
- Willingness to develop team members and self
- Positive attitude
- Experience in the hotel industry
- Ability to work on your own or in teams
- Previous Conference and Events experience
- Flexibility to respond to a range of different work situations
- Committed to delivering high levels of customer service
- Good communication skills
- Experience in supervising and/or delegation