Job Overview:
A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What you’ll do:
As Night Guest Service Agent, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Follow company brand standards
- Assist other departments, as necessary
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Demonstrate a high level of customer service at all times
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
What you’ll have:
- Flexibility to work night shifts
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Previous experience in a customer-focused industry
- Competent level of IT proficiency
- Positive attitude and good communication skills
- Ability to work on your own and as part of a team