Job Overview:
Hilton was voted #1 Great places to work in 2021 with Hilton London Tower Bridge scoring consistently high in guest satisfaction an employee satisfaction surveys in UK & I region. We are all about people and we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Tower Bridge has a track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
What you’ll do:
- Follow company brand standards
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a high level of customer service at all times
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Assist other departments, as necessary
What you’ll have:
- Commitment to delivering a high level of customer service
- Positive attitude and good communication skills
- Flexibility to work night shifts
- Competent level of IT proficiency
- Excellent grooming standards
- Previous experience in a customer-focused industry
- Ability to work on your own and as part of a team