Job Overview:
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What you’ll do:
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Maintain a clean, healthy, and safety working area
- Process and deliver messages for Guests
- Deliver and safely storage Guest luggage
- Stay current with all hotel services as well as daily VIP requests and special events
- Provide support to Management as required, in cases of emergency
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Project a professional manner with an emphasis on hospitality and Guest service
What you’ll have:
- Commitment to delivering a high level of customer service
- Flexibility to respond to a variety of different work situations
- Excellent grooming standards
- Knowledge of the local area
- Ability to work on your own and as part of a team
- Positive attitude and good communication skills