Job Overview:
The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
Hilton was voted #2 Great places to work in 2022. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
What you’ll do:
As a Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
- Maximize sales revenues through up-selling and marketing program
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Manage Guest requests, inquiries, and complaints promptly and completely
What you’ll have:
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Front Office experience in the hotel, leisure, and/or retail sector
- A passion for delivering exceptional levels of Guest service
- Excellent supervisory, inter-personal, and communication skills