Job Overview:
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Monitor lobby traffic and adjust staffing accordingly
- Monitor, observe and assist in evaluating team member performance
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
What you’ll have:
- Integrity – We do the right thing, all the time.
- Now – We operate with a sense of urgency and discipline
- Teamwork – We’re team players in everything we do.
- Leadership – We’re leaders in our industry and in our communities.
- Ownership – We’re the owners of our actions and decisions.
- Hospitality – We’re passionate about delivering exceptional guest experiences.