Job Overview:
As Catering and Events Manager, you will be responsible for the successful event planning and overall execution, planning and solicitation of all social catering events, to include weddings, local group meetings and local catering business. The Events/Catering Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
What you’ll do:
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Maximize all Meeting & Events Sales revenue opportunities through up selling of function items
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- To support in other properties within the Cluster as required, according to the business needs
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
- Attend Sales events, as required
- Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
- Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
- To conduct Show rounds for companies & agents in line with the Company policy
- To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
- Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Accurate administration and control of all Meetings and Events related reservations and blocks
- To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
- To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
- To support the Food & Beverage operations and room reservations team with information as required
- To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
What you’ll have:
- Good administration skills
- Good organization skills
- Good understanding of C&E business
- Previous experience working in an Event Planning Environment
- Previous experience in a Sales environment – either proactive or reactive
- Proven customer service experience
- Company/competitor awareness
- To create a positive image
- Able to develop positive working relationships at all levels
- Able to ‘close’ a sale
- Good personal presentation