Job Overview:
As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
What you’ll have:
- Integrity – We do the right thing, all the time.
- Now – We operate with a sense of urgency and discipline
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Hospitality – We’re passionate about delivering exceptional guest experiences.