Job Overview:
As a Housekeeping Clerk, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Coordinate office traffic
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
- Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
- Respond to emergency calls and monitor the alarm system
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
What you’ll have:
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Leadership – We’re leaders in our industry and in our communities.
- Now – We operate with a sense of urgency and discipline
- Ownership – We’re the owners of our actions and decisions.
- Hospitality – We’re passionate about delivering exceptional guest experiences.