Job Overview:
As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
What you’ll do:
- Selling and influencing both internal and external clients.
- Demonstrate knowledge of job systems, products, systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Other duties as necessary based on business needs.
- Participate in customer site inspections and assist with the sales process as necessary.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Regular attendance.
- To organize, plan and prioritize your duties by developing plans and goals.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
What you’ll have:
- Teamwork – We’re team players in everything we do.
- Integrity – We do the right thing, all the time.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline
- Ownership – We’re the owners of our actions and decisions.
- Leadership – We’re leaders in our industry and in our communities.