Job Overview:
The Director of Rooms is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests.
What you’ll do:
- Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
- Manages executive office projects by directing staff and monitoring progress as required.
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
- Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
- Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
- Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
What you’ll have:
- Leadership – We’re leaders in our industry and in our communities.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Ownership – We’re the owners of our actions and decisions.
- Teamwork – We’re team players in everything we do.
- Now – We operate with a sense of urgency and discipline
- Integrity – We do the right thing, all the time.