Group Reservations Coordinator – Hilton Jobs

What you’ll do:

As a Group Reservations Coordinator, you would be responsible for answering external/internal Hotel calls, returning e-mails/voicemails and assisting guests in booking reservations, all while providing superior property knowledge in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

• Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
• Review actualized rooms for potential billing errors
• Audit OnQ PM for reservations accuracy, with attention to special requests, coding issues and billing requirements.
• Initiate and prepare reports, as well as assist with other administrative duties as needed
• Assists management/front desk operations by booking transient reservations
• Monitor and charge No Shows and Late Cancels daily
• Answer incoming guests calls, both internal and external; monitor multiple inboxes related to FIT bookings and group requests
• Review group pick up; assist in ensuring proper availability of room types/balancing as necessary using OnQ RNI

What you’ll have:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline
• Integrity – We do the right thing, all the time.
• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Teamwork – We’re team players in everything we do.
• Leadership – We’re leaders in our industry and in our communities.