Job Overview:
As the Security Dispatcher / Coordinator you will be primarily responsible for coordinating and communicating with all hotel team members as needed. Your communication and service industry skills will be used to provide a safe and secure environment for guests and employees. Does this sound like a perfect role for you? If so, apply today. Come join this fantastic team!
What you’ll do:
As a Security Dispatcher, you will coordinate/communicate with all hotel team members as needed provide a safe and secure environment for guests and employees, using communications and service industry skills. Specific tasks required of the position include (but are not limited to):
- Answer and dispatch internal guest calls for requests to security/engineering/housekeeping and safety hotline calls and respond in a timely manner based on priority (inputting requests in Hotsos as needed). Dispatch security to all requests for assistance by guests and emplyoees.
- Provide support with internal guest calls/requests. Listen and provide accurate information to guests and employees. Document legibly all appropriate incident information.
- Manage hotel lost and found collection/log.
- Monitor life safety systems and CCTV.
- Perform other duties and responsibilities as directed by supervisor or Director of Security based on departmental needs.
- Manage the “team member window” where company phones, walkie-talkies and keys are issued and returned. Assist with team member bag check.
What you’ll have:
- Leadership – We’re leaders in our industry and in our communities.
- Ownership – We’re the owners of our actions and decisions.
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline