Guest Services Officer – Hilton Jobs


Website Hilton

Job Overview:

As a Security Officer, Overnight Shift, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What you’ll do:

  • Promote safe work practices
  • Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
  • Availability is needed to work days, nights, weekends and holidays
  • 3rd shift may be scheduled based on business need
  • This is a full-time role, generally scheduled 10:30 p.m. – 7 a.m.
  • Writes reports and ensures accuracy of necessary documentation, as needed
  • Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
  • Initiates preliminary investigations into incidents, as needed

What you’ll have:

  • Ownership – We’re the owners of our actions and decisions.
  • Integrity – We do the right thing, all the time.
  • Now – We operate with a sense of urgency and discipline.
  • Leadership – We’re leaders in our industry and in our communities.
  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Teamwork – We’re team players in everything we do.