Website Lowe's
Position Summary:
The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe’s. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate – Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the store.
Key Responsibilities:
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:
- Engaging in safe work practices and encouraging others to do the same.
- Delivering a checkout experience that is quick, professional, and friendly.
- Ensuring merchandise is accurately scanned and meets the needs of the customer.
Required Education & Experience:
- 1 year of experience as a head cashier.
- 6 months experience using common retail technology, such as smart phones and tablets.
- 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
- 6 months experience working in any department at a Lowe’s retail store.
- Ability to obtain sales related licensure or registration as may be required by law.
- Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
- 1 year of retail experience as a cashier.
- 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.