Ground Support Agent – Newark Airport Career

Job Overview:

What you’ll do:

• Serve when necessary as a liaison for service requests, internal department assistance and /or staff member needs. Communicate with the appropriate departments and/or provide services the customer requires for aircraft cleaning, accurate arrival and departure times, fuel, maintenance, avionics, hangar, and any other service requirements.
• Greets and assists customers, passengers, visitors
• Report to work in the proper uniform, ready to work when the shift starts.
• Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation.
• Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed.
• Maintains current knowledge of all applicable procedures and safety measures
• Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft.
• Maintain current knowledge of all applicable procedures and safety measures
• Adhere to the departmental standards of excellence for customer service, grooming and dress code.
• Performs installations, preventive maintenance, and repairs on buildings, mechanical equipment and utility systems using one or more trade skills (e.g., electrical, mechanical, plumbing, carpentry)
• Prepares and maintains records of completed maintenance repair work
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Effectively enforce company policies without alienating customers.
• Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

What you’ll have:

• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
• Communicates well both orally and in written form.
• Available to work a flexible schedule, including nights, weekends and holidays
• Ability to obtain an airport ID Badge within 30 days of employment
• Customer service and safety focused
• Valid state driver license and a clean driving record
• Basic English language skills (e.g. B1 proficiency level or equivalent)
• Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances.
• Works well with others at all levels of the organization and must be a team player.
• High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience
• Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.