Position Summary:
The purpose of the role is to screen, classify, acknowledge receipt of, help investigate, engage with aggrieved person, design an appropriate solution, and close out grievances
Key Responsibilities:
- Ensure compliance of the discipline with external (legislative, regulatory, permitting) requirements
- Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
- In line with the Anglo American Social Way 3.0, you will be responsible for grievance management to reinforcing positive long-term relationships with communities and other external stakeholders to detect issues early on, which may result in risks to the business if not addressed. Incident and grievance management is a key component of managing external stakeholder relations.
- Consistently apply Safety & Health principles in all team interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities
- Adhere to compliance governance within the team
- Ensure compliance of the discipline with Anglo American compliance requirements
- Support delivery of the relevant BU and Group sustainability initiatives and activities
- Input into AAP Business Unit-level cross-functional integration on sustainability
- Contribute to building relationships with key stakeholders relevant to Corporate Affairs at both Operational and Business Unit level, ensuring engagements are consistent with Business Unit and Group sustainability initiatives and standards
- Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
Required Education & Experience:
- Advanced level of interpersonal skills and the ability to communicate effectively with dissatisfied individuals
- Advanced Computer and database management skills
- 3 years of work experience and knowledge in the mining sector, particularly in dealing with community grievances
- Advanced level of appreciation of local culture
- A bachelor’s degree in social sciences or related qualification
- Advanced competence in company policies, procedures and related legislation.
- Proficient in conflict management, resolution and negotiation skills
- Proficient in oral and written communications skills
- Excellent people and cross-cultural communication skills
- Advanced in data collection, analysis, and management for decision-making