Position Summary:
You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects.
Key Responsibilities:
- Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.
- Providing assistance to resolve technically related implementation-specific defects that come through Support.
- Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.
- Confirming technical and business objective requirements with our clients.
- Creating and delivering client-facing implementation report/documentation detailing installation steps carried out.
- Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.
- Upgrading existing customers
- Implementing new customers
- Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.
- Installing configured solution or assisting installation process onsite with client.
- Serving as the primary client interface from a technical perspective.
- Troubleshooting all technical issues throughout the life of the project.
Required Education & Experience:
- Experience with ECM as it relates to the Financial Industry
- Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations
- Exposure to infrastructure concepts around storage, networking and virtualization
- Proficient in writing Batch Files, SQL Queries and related Syntax
- BA/BS Degree in Finance or technical field
- Hyland Software/OnBase Certification: OCI – OnBase Certified Installer (past or present certification)
- Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology
- Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI
- Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher