Position Summary:
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
Key Responsibilities:
- Responding to inquiries that are highly complex in nature and diagnosing issues.
- Providing escalation level technical support.
- Handling problem recognition, research, isolation, and resolution steps.
- Supporting application, IT hardware and software products.
- Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.
Required Education & Experience:
- High school diploma or equivalent
- Experience providing support via remote desktop
- Experience installing and troubleshooting software or hardware
- Minimum 1 year of experience in a technical support role
- Knowledge of firewalls and drivers