Position Summary:
This position is cross functional and provides technical (processing and topology) and client facing exposure. You will work with internal and external clients to provide guidance in preparation for the certification cycle. In this role you will have exposure to and work with other technical and client facing partners. The role provides an opportunity to grow in a position that contributes to overall technical and client facing support.
Key Responsibilities:
- Accurately track, via proprietary tool, project progress through the coordination effort
- Prepare client folder and assign project to analyst leveraging existing resource management practices
- Ensure project timelines and/or constraints are clearly defined and communicated
- Effectively and accurately communicate relevant project information to internal and external clients
- Support internal/external project status meetings.
- Lead specification reviews and address issues
- Schedule certification phase
- Manage projects with risk, complexity and visibility that relate to critical business goals
- Assist with defining connectivity options and details
- Manage unforeseen in-flight project changes
Required Education & Experience:
- Strong communications skills (written and verbal), with the ability to explain technical concepts to both technical and non-technical individuals
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Knowledge/experience with communication protocols/equipment
- Working knowledge of transaction simulation tools
- Minimum 3 years in the following: project coordination, client support, technical support OR IT administration (banking environment strongly preferred)
- Knowledge of payment processing, financial transaction processing, switching and authorization environments; EFT experience strongly preferred