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Position Summary:
The Service team is seeking a Field Technical Trainer to facilitate engaging technical content and upskill the capabilities of Service employees in the region. This individual will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on technical training, mentoring and supporting of service coaches, and partnering with Service Managers to close skill gaps and elevate the performance of their teams. Utilizing your skills in facilitation, automotive repair expertise, and field support, paired with your passion for teaching and helping others, you’ll get the opportunity to join Tesla at a time of rapid growth and innovation of our service experience. Our company growth means that onboarding new talent and raising the technical competency of existing teams is top priority, and you’ll be a key team member to make this happen in your region. In this role, you’ll have the support and partnership of not only the EMEA Service Training team but a global partner network of learning professionals, engineers, and field support specialists.
Key Responsibilities:
- Maintain close relationships with partner teams such as Field Technical Development (FTD) and Fielt Technical Operations (FTO) on Training material for facilitation, Cross training and Training needs direction
Execution on Trainings, Onboarding & Coaching - Support local apprentice programs as needed, including delivering training, supporting apprentice mentors, reviewing and translating the central curriculum, and cross-training partner schools where needed.
- Conduct field training needs analysis with local management and leadership
- Facilitate instructor-led, virtual technical training and assessments including skill sign off for our exciting and new technicians up till senior technician level on electric vehicles equipped with complex automotive and electromechanical systems to enable employees to perform their role safely and to Tesla’s standards.
- Able to manage training facility needs, learning needs and required admin tasks (training completions) including feedback to central team and service leadership
- Serve, coach and mentor a network of Service Coaches within market and ensure continuous process improvement.
Required Education & Experience:
- Experience with electric vehicles preferred.
- Facilitation, training and coaching experience strongly preferred.
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
- Fluent in Norwegian and English preferredwegian and English preferred
- Strong facilitation and interpersonal communication skills required.
- Experience performing automotive repair and strong demonstrated automotive system diagnosis and repair procedure knowledge.
- Ability to travel all the time and has a valid driver’s license.