Position Summary:
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
Key Responsibilities:
- Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- Assists Store Manager in review and transmission of payroll and daily close out of POS
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
- If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
- Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Oversees shipping related services and activities
What you’ll have:
- High School diploma or equivalent education
- Ability to move and lift 55 pounds
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- 1+ year of related experience, prior supervisory experience preferred
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to stand during entire shift, excluding meal and rest periods
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure