Position Summary:
The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.
Key Responsibilities:
- Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.
- Create documentation that enables the transition from implementation to post implementation support.
- Understanding of Operational Excellence as it pertains to Labor Management Systems, Work
- Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production, quality and safety standards and objectives.
- Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements
- Work closely with project managers to identify potential issues and risks.
- Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
- Implement complex business requirements through a variety of tools and technologies.
- Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
- Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
- Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
- Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
- Ensure smooth transition to operations post go-live and ramp-up
- Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations
- Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans
- Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT
- Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project
What you’ll have:
- Ability to rely on experience and judgment to plan and accomplish goals.
- Customer service driven
- Analytical and problem-solving aptitude
- Experience managing others including contractors and suppliers.
- Bachelor’s Degree in related field preferred and 8 years of relevant experience.
- Ability to quickly learn new concepts and technologies and convert them into customer solutions.
- Direct customer facing and implementation delivery experience.
- Combination of office and on-site work with the ability to travel 75% or more of the time throughout the United States and Canada (additional international travel may also be required)
- In lieu of degree, high school diploma or GED and 10 years of relevant experience.
- Possess the ability to motivate and maintain effective working relationships.
- Excellent oral and written communication skills.