Position Summary:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Key Responsibilities:
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Able to operate with minimal supervision
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Follows instructions of supervisors and assists other team members in performing store functions
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Looks for opportunities to improve knowledge and skills within the retail Store
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Assists in the training of store team members
- Performs multiple tasks at the same time
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Takes complex customer orders using order systems and provides accurate pricing information
What you’ll have:
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to stand during entire shift, excluding meal and rest periods
- 6+ months of specialized experience
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- High school diploma or equivalent education
- Ability to move and lift 55 pounds
- Excellent verbal and written communication skills
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to bend/twist at the waist and knees