Position Summary:
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
Key Responsibilities:
- Verify and complete required documentation and reports
- Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
- Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
- Administer freight pick-up process, as required
- Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
- Perform other duties as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
- Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
- Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
- Make freight delivery appointments, as required
- Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
- Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
What you’ll have:
- High school diploma or GED
- Demonstrated time management, organizational and multi-tasking skills
- Strong phone and interpersonal skills
- Ability to comprehend the various FedEx service products to assist in determining customers’ needs
- Ability to count and perform basic math, with or without a calculator
- Two years general office experience preferred
- Previous transportation experience preferred
- Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
- Ten-key skills preferred
- PC experience with the ability to learn required computer systems/programs
- Ability to handle confidential information
- Typing/data entry skills
- One year customer service experience, preferred
- Ability to follow instructions and complete required training
- Strong written and verbal communication skills