Position Summary:
FedEx Ground (FXG) is looking for a frontline manager. This Operations Manager role is crucial to FedEx and our commitment to serving as the engine of today’s e-commerce economy with our on-time delivery of millions of packages each day.
Key Responsibilities:
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Participates in the development of and responsible for administering company safety strategies and programs
- Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Investigates, resolves and/or escalates customer service issues, as appropriate
What you’ll have:
- Military experience with honorable discharge
- Ability to inspire a shared vision and empower and motivate a team
- Ability to effectively provide employees instruction on process and practice
- Proven ability to apply sound business judgment to establish and accomplish goals
- Software skills, including use of Microsoft Office software and web-based applications
- Ability to read, interpret and draw conclusions from numerical data and written information
- 6 months experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions
- Supervisory experience
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes
- 6 months experience as a Package Handler at FedEx Ground
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups