Position Summary:
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
Key Responsibilities:
- Oversees shipping related services and activities
- If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Evaluates the efficiency and productivity of team members in creating positive customer experiences
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
- Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
What you’ll have:
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to stand during entire shift, excluding meal and rest periods
- High School diploma or equivalent education
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- 1+ year of related experience, prior supervisory experience preferred
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure