Position Summary:
The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.
Key Responsibilities:
- Project hunt for new business within assigned customer location(s)
- Responsible for customer retention/ recovery activities
- Participate in sales blitzes
- Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
- Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility
- Manage bid follow up and consult on complex orders
- Implement local marketing programs for identified customer
- Identify and grow existing assigned customer accounts using resources available
- Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
- Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
- Use a consultative selling approach
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
- Ensure customer satisfaction throughout the entire sales process as defined by the Strategic
- Account Owner’s Secondary Coverage program documentation
What you’ll have:
- Advanced level of reading, writing and mathematical ability
- Proven organizational and planning skills
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- 2+ years of specialized experience in selling or customer service
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- High School Diploma or equivalent education
- Presents personal professional image
- Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Proven skills and aptitude to excel in a customer-focused and results-driven environment