Position Summary:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Key Responsibilities:
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Performs multiple tasks at the same time
- Takes complex customer orders using order systems and provides accurate pricing information
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Able to operate with minimal supervision
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Assists in the training of store team members
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Takes preemptive action to prevent errors and waste
- Follows instructions of supervisors and assists other team members in performing store functions
- Looks for opportunities to improve knowledge and skills within the retail Store
What you’ll have:
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Excellent verbal and written communication skills
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to stand during entire shift, excluding meal and rest periods
- 6+ months of specialized experience
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability to move and lift 55 pounds
- High school diploma or equivalent education
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring