Position Summary:
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.
Key Responsibilities:
- Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
- Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
- Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
- Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
- Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
- Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
- Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits
- Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
- Understand and model FedEx Office values to customers and team members
Required Education & Experience:
- Minimum High School or GED
- Bachelor’s Degree preferred
- 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
- Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
- Ability to stand and/or to move about the store to manage the daily operations