Position Summary:
The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.
Key Responsibilities:
- Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
- Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction
- Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
- Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
- Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
- Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
- Share leads for upcoming convention/ events in other venues across FXO network
- Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their property
- Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
- Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
Required Education & Experience:
- Proven strong organization and planning skills
- Proven skills and aptitude to excel in a customer-focused and results-driven environment
- Demonstrated effective written and verbal communication skills including experience presenting to customer groups
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- High School Diploma or equivalent education
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Demonstrated presentation skills to external customers
- 2+ years sales and/or customer service experience required
- Prior experience in the hospitality industry, preferred
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Must present a personal professional image
- Ability, on a consistent basis, to work within the appropriate level of independence