Position Summary:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.
Key Responsibilities:
- Follows instructions of supervisors and assists other team members in performing center functions
- Perform multiple tasks at the same time
- May provide leadership on assigned shifts and direct work of other team members
- Maintain high levels of customer service
- Primary responsibility for coordination of all shipping related services and activities, include:
- Utilize pallet jacks and other large package handling equipment (where applicable)
- Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
- Use sound judgement to resolve customer service issues or refunds
- Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Set priorities of customer requests
- Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
- Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Employ investigative research for mis-labeled packages
- Follow all Equipment Safety and Package Security guidelines
- Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
- Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Troubleshoot routine equipment problems
- May pick-up and deliver customer packages throughout the hotel facility
Required Education & Experience:
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
- Ability to move 75 pounds unassisted
- Ability to move and lift 75 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to pass an OSHA certification for any equipment in center calling for such certification
- Ability to communicate effectively with customers, vendors, partners, and other team members
- Strong problem solving skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Proficiency with computer systems and ability to learn new software applications quickly.
- Ability to accurately translate and record information into electronic tracking system with 100% accuracy
- Ability to work with minimal supervision