Position Summary:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Key Responsibilities:
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Takes preemptive action to prevent errors and waste
- Able to operate with minimal supervision
- Assists in the training of store team members
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Performs multiple tasks at the same time
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Takes complex customer orders using order systems and provides accurate pricing information
- Looks for opportunities to improve knowledge and skills within the retail Store
- Follows instructions of supervisors and assists other team members in performing store functions
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Required Education & Experience:
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to stand during entire shift, excluding meal and rest periods
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- 6+ months of specialized experience
- Ability to move and lift 55 pounds
- Excellent verbal and written communication skills
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- High school diploma or equivalent education
- Ability, on a consistent basis, to bend/twist at the waist and knees