Position Summary:
Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures
Key Responsibilities:
- Lead, educate and develop company employees
- Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
- Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
- Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Monitor actual performance data and gather information for reporting
- Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
- Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
- Identify freight moving at incorrect weight and classification
- Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
- Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
- Monitor and analyze all opportunities to cut costs and improve efficiencies
- Conduct safety meetings and facilitate quality groups
- Ensure all OS&D is identified and processed properly
- Monitor dock to ensure proper loading techniques
- Perform other duties as required
- Assist customers with rate quotes, claim information and setting appointments
What you’ll have:
- Must possess high school diploma or equivalent
- Multi-tasked oriented and possess good organizational skills
- Strong communication skills (written and verbal)
- Prior management experience preferred
- Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous
- Materials Regulations, NMFC and Tariff Rules preferred
- Knowledge of Microsoft Office Suite and Internet
- Able to work in a remote location, taking self-initiative without requiring immediate local supervision