Position Summary:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.
Key Responsibilities:
- Set priorities of customer requests
- Use sound judgement to resolve customer service issues or refunds
- Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
- Utilize pallet jacks and other large package handling equipment (where applicable)
- Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
- Primary responsibility for coordination of all shipping related services and activities, include:
- Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
- Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
- Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Maintain high levels of customer service
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- May pick-up and deliver customer packages throughout the hotel facility
- Follow all Equipment Safety and Package Security guidelines
Required Education & Experience:
- Ability to communicate effectively with customers, vendors, partners, and other team members
- Strong problem solving skills
- Excellent team building and collaborative skills; ability to develop strong customer relationships
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability to work with minimal supervision
- Ability to accurately translate and record information into electronic tracking system with 100% accuracy
- Ability to stand during entire shift, excluding meal and rest periods
- High integrity individuals who present professional image through effective written and verbal communication skills
- High School Diploma or equivalent education required
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
- Ability to move and lift 75 pounds
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
- Proficiency with computer systems and ability to learn new software applications quickly.
- Ability to pass an OSHA certification for any equipment in center calling for such certification
- Proven strong organization and planning skills