Position Summary:
The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will be focused on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics. Employees will be required to work a flexible schedule to reflect business needs.
Key Responsibilities:
- Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer’s satisfaction, and job functions are being executed
- Perform additional responsibilities as needed and as directed by management
- Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
- Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
- Provides event support for the year-round operation of Wrigley Field, Gallagher Way, and the American Airlines Conference Center
- Provide excellent customer service through the event process and in all interactions with internal and external clients
- Deliver best-in-class guest service through all touch points via the Cubs’ service brand, Marquee Moments
- Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
- Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
- Communicate effectively with Cubs staff, Levy, and 3rd party vendors as needed
- Ability to deploy, assign, and work alongside frontline associates in designated areas during events.
- Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
- Provide administrative support by producing reports, reading BEOs, and managing the event queue
- Support inventory management and assist loading dock operation as needed
Required Education & Experience:
- Ability to lift and/or carry items weighing 15 to 35 pounds
- Strong written and verbal communication skills
- Flexible availability including ability to work indoors and outdoors, as well as non-traditional hours including nights, weekends, and holidays
- Ability to work on a team in a fast-paced, entertainment venue
- High School diploma or GED
- Responds well to coaching and feedback
- Strong attention to detail
- Demonstrated ability to remain calm in stressful scenarios
- Strong problem solving skills
- Prior experience working events or functions