Position Summary:
The Tech Ops Engagement Programs Specialist supports the Manager Tech Ops Business Services in executing on the Tech Ops Employee Engagement strategy. The Programs Specialist will develop and implement engagement programming that delivers the support and opportunity for Employees to connect, contribute, and thrive during every step of their career journey on Tech Ops Team.
Key Responsibilities:
- Works closely with People, SWA U, Tech Ops Training, and Employee Engagement Team Members to stay abreast of changes ensuring
- Tech Ops Engagement programming is complementary to corporate, technical, and organizational training requirements
- Supports special projects and Employee events as needed
- Must be able to meet any physical ability requirements listed on this description
- Responsible for ensuring a Best in Class Employee Experience for the Employees of Southwest Airlines Technical Operations, including but not limited to programming for Employee onboarding, development, and feedback
- Responsible for the implementation and coordination of programming and professional development opportunities for Tech Ops
- Employees in partnership with People, SWA U, Tech Ops Training, Employee Experience, HOST, Culture, and D&I Teams
- Provides administrative support to the Manager of Business Services onboarding efforts of Tech Ops Directors and VPs as needed
- May perform other job duties as directed by Employee’s Leaders
- Establishes and maintains program(s) that allow Employees to contribute to the development of solutions on issues facing the department
- Supports Tech Ops Employees as a go-to resource for their questions and needs
- Contributes to the development of formalized Tech Ops onboarding programs in collaboration with Tech Ops Training, SWA U, and the Manager of Business Services
- Owns ongoing delivery of engagement programming including logistics
- Supports Tech Ops projects focused on improving Employee pain points, processes, and procedures
- Contributes to the strategy of the Employee Engagement Survey(s) and contributes to action planning as needed
- Responsible for regularly gathering feedback to ensure the relevancy and accuracy of Employee Engagement programs and materials
- Establishes standards for Tech Ops Engagement program(s) and supports the development of accountability mechanism to ensure standards are upheld across the department
Required Education & Experience:
- Ability to see projects through to completion
- Must have excellent written and verbal communication skills
- Able to prioritize multiple projects simultaneously and with frequent interruptions
- Ability to initiate tasks, perform duties, and respond to inquiries without direction or supervision
- Knowledge of Southwest Airlines Employee policies and values
- Must be highly motivated to develop and manage projects independently with little supervision
- Must work well with others as part of a Team
- Ability to establish and maintain effective working relationships with other departments
- Must demonstrate autonomy by leading program/project strategy, gathering information from all relevant stakeholders, obtaining and coordinating the proper approvals
- Required: Bachelor’s Degree or equivalent work experience
- Must be able to work without defined processes and procedures
- Exhibits oral communication and presentation delivery skills when facilitating discussions
- Required: High School Diploma or GED
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Must have judgment sufficient to handle and solve complex situations
- Proficient – Microsoft Office product, including but not limited to Word and PowerPoint
- Preferred: 1 year of experience working with frontline operational Employees
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to demonstrate empathy and high emotional intelligence
- Knowledge of project and/or program management principles
- Must be able to translate a vision into a work plan
- Expresses ideas clearly in documents that have organization, structure, grammar, language, and terminology adjusted to the characteristics and need of the audience
- Required: 3 years of experience in communication, customer relations, human resources or employee service related field