Website H-E-B
Position Summary:
As an EM Field Technician I, you’ll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You’ll travel to sites where equipment is located.
Key Responsibilities:
- Depending on experience level, may learn or perform some or all the work at this level
- Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked)
- Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc.
- Troubleshoots and repairs network interface connections
- Completes appropriate paperwork; maintains records as required
- Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers; remotely programs access panel software
- Troubleshoots / repairs Cat6 data lines
- Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc.
- Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located
- Installs / configures / troubleshoots / repairs access points and wireless equipment
- Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc
- Installs / configures iOS devices
- Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions
- Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors
- Upgrades / programs DVR software
- Identifies problems using electronic testing equipment
- Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards)
- Provides user support on network technical issues
- Performs network troubleshooting to isolate, diagnose, and resolve problems
Required Education & Experience:
- Valid driver’s license and excellent driving record to drive company van (No DUIs)
- Verbal / written communication skills
- 0+ years of experience
- A related degree or comparable formal training, certification, or work experience (preferred)
- A+ / Network+ certification (preferred)
- Working knowledge of MS Windows / MS Office
- Time management and organization skills; focused attention to detail
- PC skills
- Customer service skills
- High school diploma or equivalent
- Certification in electronics or electrical technology (preferred)