Dual Operations Manager – Newark Airport Employment

Job Overview:

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

What you’ll do:

• Assists in performing required annual Quality audit with GM & RD.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Takes proactive approaches when dealing with employee concerns.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Interviews and assists in making hiring decisions.
• Follows property specific second effort and recovery plan.
• Ensures a viable key control program is in place.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Extends professionalism and courtesy to guests at all times.
• Provides excellent customer service by being readily available/approachable for all guests.
• Performs hourly job functions as needed.
• Meets semiannually with staff on a one-to-one basis.
• Understands financial statements, sales and activity reports, and other performance data.
• Receives hiring recommendations from team supervisors.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Ensures all team members meet or exceed all hospitality requirements.
• Takes proactive approaches when dealing with guest concerns.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Extends professionalism and courtesy to employees at all times.
• Responds timely to customer service department request.
• Communicates/updates all goals and results with employees.