Position Summary:
The dispatcher plays a vital role in daily operations and delivering best-in-class service to associates, tenants, contractors, vendors, and guests of the Wrigley Field Campus. This role will serve as the internal contact to report any issues or needs for both event and non-event days.
Key Responsibilities:
- Certify intake includes all relevant information to ensure response and resources deployed are accurate and exhaustive
- Monitor inbound information platforms and scan external resources for information pertinent to event activity
- Coordinate frontline, supervisory, management, and third-party resource response to campus activity by processing, prioritizing, and communicating relevant needs and information through both adhering to defined protocols and using discretionary judgement
- Independently and reliably operate the weather and incident management systems to ensure task lists, maintenance requests, and incidents are recorded, assigned to proper function, completed, followed up on, escalated, and properly documented
- Ensure detailed reporting by emphasizing accurate, consistent, and complete information
- Discern incoming information and be able to correctly follow protocols, handle issues, assign to appropriate functions as necessary, and escalate as needed
- Identify deficiencies and opportunities and recommend improvements to relevant systems, process flows, and communication channels
- Intake all emergency and non-emergency reports via phone, radio, email, and other software platforms and certify intake includes all relevant information to ensure response and resources deployed are accurate and exhaustive
- Act as first point of contact for Cubs associates, tenants, contractors, vendors, and guests to report issues or needs and route information to appropriate function for response execution
- Route information to appropriate function for response execution
- Understand all policies, procedures, mitigation tactics, and systems to facilitate response efforts
- Understand ballpark layout and staff posts to effectively communicate and deploy in an efficient and effective manner
Required Education & Experience:
- Demonstrated ability to proactively problem solve and be solutions-based
- Must be able to work nontraditional hours to include evenings, weekends and holidays as needed around events
- Previous experience with 24/7 incident management software
- Ability to work under pressure, exuding a mature demeanor while multi-tasking in a fast-paced environment with accuracy and consistency
- Experience with large-scale camera systems
- Minimum 3 years of experience working in a Dispatch center within the last ten years or three years experience working within Chicago Cubs Operations
- Working knowledge of radio systems, incident management software, and video systems
- Experience with facility management software platforms
- Ability to thrive in a team setting
- Active listener with professional communication skills
- Act independently and proactively without direct supervision