Position Summary:
DHL is hiring a Payroll Manager for its Westerville office. The Payroll Manager is responsible for an HR operations functional unit (e.g. audit and control, taxation, garnishments, etc.). This role also manages workloads, schedules activities and handles employee escalations. The Payroll Manager assists with updating, documenting and implementing new policies and procedures to ensure operational efficiency and compliance with standards.
Key Responsibilities:
- Perform audits on data and system maintenance to ensure accuracy and adherence to service level agreements
- Responsible for team readiness related to new process and technology implementations.
- Validates root cause analysis developed by associates to discover the source of problems
- Responsible for service delivery for an individual HR, PR, Benefits operations functional unit (e.g., executive payroll, tax and compliance, labor payroll, etc.)
- Ability to establish quality standards and controls for HR service delivery and product development. Ability to measure, interpret and report on a range of key performance indicators (KPIs), provide customer insight into utilization of HR services and operational performance on HR-related topics. i.e., turnover, cost of turnover, cost of hiring, cost of training, etc. KPI knowledge (HR & Business).
- Manages workloads, schedules activities and handles employee and team escalations for assigned functional unit
- Research business problems; and identifies trends and escalates to Director for guidance
- Responsible for day-to-day training activities pertaining to assigned functional unit.
- Captures and reports on operational metrics; escalates issues to Director in a timely manner
- Provides recommendations for process improvements and seeks opportunities to mitigate risk and provide value added solutions to meet business needs
- Act as subject matter expert of the Payroll Operations team for the assigned functional unit
- Knowledge of major responsibilities, accountabilities, and organization of the Payroll (PR) function or department; ability to use and administer the organization’s PR policies, strategies and environment
- Assists with the redefining, documenting, and implementing of new policies and procedures
Required Education & Experience:
- Bilingual (Spanish speaking), preferred
- Advanced Excel Skills
- Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
- Exposure and knowledge of complex HR processes that impact payroll
- Strong analytical and problem-solving skills as problems faced are often complex and require extensive investigation and analysis
- Bachelor’s Degree or equivalent
- Extensive US payroll experience and expertise
- CPP (Certified Payroll Professional) preferred
- Extensive knowledge of payroll taxation and compliance with proven track record for tax process improvement.
- 5+ years of payroll management experience, including expertise in a multi-state payroll environment
- ADP SmartCompliance experience and knowledge preferred
- Strong communication skills (oral & written); ability to effectively interact with others at all levels