Position Summary:
Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Key Responsibilities:
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
- Maintain awareness of application risks and opportunities for improvement
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Assess vendor proposals for appropriateness and compliance with organization and industry standards.
- Identify and recommend application improvement to enhance capability and performance, and minimize costs.
- Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
- Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
- Ensure that application users are aware of the application capabilities for enabling their effective use
- Develop and maintain knowledge in application functionality, user workflow, and business processes
- Maintain correct and current application documentation and making it available to application users
- Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Supervise and maintain the organization’s repository of applications
Required Education & Experience:
- Bachelor’s Degree: Information Technology