Position Summary:
As a Technical Support Representative, you will be working in a fine cultural surroundings, working via well timed technical responses to inquiries from CVS shop personnel, pharmacy, and Minute Clinic personnel concerning solving, diagnosing, and resolving issues for the shops on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires an in depth knowledge of hassle escalation and follow-up strategies to ensure timely resolution of stated issues. Related online expertise articles are used for troubleshooting; incidents are supervised in a case monitoring device. The important obligation of this employee is to take live troubleshooting calls every day. This candidate must supply exceptional customer service in a timely, and efficient manner, with a proven determination to 1st name decision and typical client happiness.
Key Responsibilities:
- Effectively take care of name workload
- Maintain understanding with accurate up-to-date statistics relating to contemporary rules, procedures, and troubleshooting techniques
- Provide excellent customer service via reading, diagnosing, and resolving troubles and requests within service level agreements
- Document troubles, complete trouble tickets, and request data inside the help gear
- The complete-time employee will work five days a week, and have to be capable of work one weekend shift a week
- Collaborate well in a team environment
Required Education & Experience:
- High School Diploma or GED required
- Experience in a help desk/call center environment providing technical support in a retail environment
- 6 months of software applications, hardware diagnostics, and/or technical call center/help desk experience
- Experience using computer hardware and software applications